Assistant C & E Service Manager - Conference & Events - Hilton Worldwide - Frankfurt am Main - Wizbii

Assistant C & E Service Manager - Conference & Events

Job description

A Conference and Banquet Operations Assistant Manager is responsible for assisting with managing all Conference and Banquet operations to deliver an excellent Guest and Member experience while optimizing sales and ensuring targets are met.

What will I be doing?

As a Conference and Banquet Operations Assistant Manager, you are responsible for assisting with managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Assistant Manager will also be required to optimize sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Assist in managing all Conference and Banqueting operations

Maintain exceptional levels of customer service

Ensure compliance of brand standards

Evaluate guest satisfaction levels with a focus on continuous improvement

Aware of trends and propose ideas to build the range and quality of Conference and Banquet

Optimize sales and contain costs, identifying any areas for action

Set achievable budgets and other short- and long-term functional goals

Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure that training is carried out on an ongoing basis

Ensure communication meetings are conducted and post-meeting minutes generated

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Front Office team

Assist other departments wherever necessary

Seeked profile

Qualifications :

What are we looking for?

A Conference and Banquet Operations Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills and values that follow:

·  Strong knowledge of hotel/leisure/service sector
·  Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
·  Exceptional communication skills
·  Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full- service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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About Hilton Worldwide

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