GUCCI Department Manager (São Paulo)

Job description

Summary
Role Mission

Guarantees the efficiency and effectiveness at Departments levels in terms of people management, attention to the customer flow and business awareness.
He/she represents the brand as a Gucci Ambassador by promoting its values and ambitions. He/she leads and supports all activities to achieve business objectives, demonstrating an unsurpassed service culture and a genuine customer centric attitude.
Working on the shop floor most of his/her time, He/she is a dynamic and inspiring leader who has a strong background and relationship building skills with the team, clients and internal partners. He/she is responsible for ensuring his/her staff gives exceptional customer service; for supporting the team on a daily basis to develop their skills as well as monitoring the financial performance of the departments to exceed budget and goals.

Job Description

Key Accountabilities

Business Development and Sales Management

·  Drive and maximize opportunities and sales performance to consistently overachieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
·  Analyze performance, reporting current business trend to cover every aspect of your departments businesses, as well as, competitor performance to ensure an increase in market share.
·  Partner with local Merchandising team providing effective feedback on products and collections to grow the business
·  Maintain a high sell-through through communication with business departments to ensure proper stock levels and successful arrivals of product launches in store.
·  Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tier segment.
·  In collaboration with the other managers, lead daily store meetings to communicate current business trends and relevant updates.

Client Development

·  Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
·  Act as a role model using storytelling to develop an emotional connection for customers with the brand and promote brand loyalty;
·  Lead the team on executing superior customer service and after sales experience, to increase and retain customer loyalty;
·  In partnership with the Marketing/CRM teams implement strong clienteling initiatives aimed at retaining and developing high potential clients; 
·  Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor Consumer Management database reporting.
·  Ensure usage of digital services to increase business opportunities and improve customer service.

Performance and Talent Management

·  Working on the shop floor, be in constant contact with your team and what is happening on a day to day basis. Provide support and ongoing feedback to the associates and ensure the development of motivation, sense of belonging and business involvement;
·  Conduct monthly performance review sessions to provide constructive and timely feedback. Oversee annual review process and set annual employee goals.
·  Identify and build development plans for your team’s succession.
·  Attract and  recruit  the best profiles through networking and market scouting.
·  Facilitate the on-boarding plan for every new employee;
·  Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service;
·  Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution.
·  Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

Brand Presentation

·  Ensure interior and exterior image of the departments are maintained according to VM guidelines and collaborate with VM to maximize store product availability;
·  Ensure the team develops a full product knowledge through specific training on brand pillars and season collection;
·  Keep up to date on stock situation and proactively work with local merchandising planning teams on stock consolidation and transfers.

Operations

·  Collaborate with Operations, Facility, Inventory Control and other cross function departments while adhering to and enforcing all company policies and procedures;
·  Maintain full organization of company assets in the back of house and front of house per stock guidelines;
·  Daily maintenance of the consignment program to be current and adhere to company policy and procedures;
·  Responsible for tracking all special orders through merchandising communication.

Job Requirements

·  Minimum of 3 years of sales management experience in retail, luxury retail, or service related industry, as well as additional years of experience in a retail selling capacity;
·  Bachelor’s Degree in a related field is preferred;
·  Strong result oriented approach
·  Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
·  Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
·  Deep and broad understanding of the customer and luxury landscape in the market/territory;
·  Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge;
·  Ability to quickly grasp key trends and to react to changing situations and business needs;
·  Verbal and written communication skills and excellent organizational skills;
·  Flexibility to work a retail schedule which will include evenings, weekends and holidays;
·  Advanced English
·  Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.

Job Type
Regular

Start Date
2020-10-01

Schedule
Full time

Organization
Gucci Brasil Importaçao e Exportaçao LTDA – 08.338.986/0015-11