Offers “General Electric”

Expires soon General Electric

Manager – Digital Workplace Services

  • Chinandega, Nicaragua

Job description

3117928
Additional Cities

Shanghai
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Technology
Function

Digital Technology
Country/Territory

China
Additional States/Provinces

ShangHai
Postal Code

201203
Role Summary/Purpose

As our new East China MFG Site Manager, you will engage with the end-user population of your site(s), assure the ongoing operations of the infrastructure, manage the local delivery of the End-User Services team(s) and carefully roll out any products or infrastructure projects needed at your site(s). customers.
Essential Responsibilities

You will lead the delivery of DWS services for one or more sites in a geographically dispersed area within your country or sub-region. You will promote a customer-obsessed culture by providing continuous leadership, coaching and development local team members and partner resources. Key responsibilities will include:
• Exhibit a customer-obsession with the end-users, partner teams and colleagues.
• Build a relationship with the end-users in your site(s) as well as your counterparts in the region
• Lead and influence relationship with both internal and external partners
• Operational delivery of GE employee services and support across your sub-region, manage on-site teams (employees and service providers) for a consistent employee customer experience – partner for delivery of outcomes via faster problem resolution, elimination of recurring issues and simple self-service
• Own local NPS (net promoter score) for your site(s), driving action plans to measurably improve customer satisfaction metrics and engagement, develop and maintain a customer-obsessed mindset
• Deliver site management technology services, providing a single face to local business leadership and serve as the first escalation point for site-level technology issues
• Plan, build and operate MyTech Lounges (physical and virtual) (GE’s equivalent of the Apple Genius Bar) across the sub-region, continuously innovate the customer support experience and make every touchpoint an opportunity to delight
• Be fanatic about the MyTech Promise (GE’s commitment to all employees): invest in contemporary solutions to keep and exceed our employee commitment, deliver a consumer-grade experience for our workforce
• Facilitate client software/device lifecycle management, optimization and rationalization
• Partner with GE Digital’s global product teams to deliver on customer expectations and priorities.
• Lead technology deliverables for small infrastructure projects at your site(s)
Qualifications/Requirements

• Bachelor's Degree in Information Systems / Technology, Computer Science, Engineering, Business, Marketing or 3 years equivalent experience.
• Minimum 3 years of progressive experience and demonstrated success in managing technology services in a diverse international environment.
• 2+ years of experience leading partner/vendor teams and a proven track record delivering small infrastructure projects with competing priorities.
Desired Characteristics

• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
• Must be willing to travel approximately up to 15% of the time.

#DTR
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

China

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