Manager – Digital Workplace Services
San Diego (San Diego County) Project / Product management
Job description
3066154
City
San Diego
Career Level
Experienced
Relocation Assistance
No
Business
GE Digital
Business Segment
Digital Technology
Function
Digital Technology
Country/Territory
United States
U.S. State, China or Canada Provinces
California
Postal Code
92121
Role Summary/Purpose
The Manager – Digital Workplace Services will innovate what and how we deliver services to the customers at the GE Digital managed sites that you are responsible for. This role will plan and execute on prioritized initiatives for DT infrastructure, technical services and customer support. Your success will be measured by the outcomes delivered at each site within your district as well as the needs of our customers being met.
Essential Responsibilities
You will challenge legacy thinking about how customers interact with customer service and serve as a liaison with the SubRegion leader to make sure the voice of the customer is being heard. This will require frequent touch points with on-site customers. The role requires someone to form and maintain strong relationships within the global and regional IT teams and leverage skills from their teams and colleagues to deliver continuous service improvement.
In this role, you will:
· Establish and maintain business relationships within “site/campus” and core IT teams.
· Understand business objectives, drivers and technology focus areas.
· Advise business teams on technology issues and opportunities; participate in business unit activities such as customer visits, due diligence, staff meetings…
· Organize and participate in Infrastructure ops reviews, Project / Work reviews.
· Assist business and centralized IT management in planning IT Initiatives and act as the liaison between Business and core technology teams.
· Ensure that expectations are met and ensure high customer satisfaction levels through established infrastructure metrics against SLAs
· Provide effective needs analysis, project management, customer service and problem resolution and ensure Root Cause Analysis for issues.
· Provide guidance and direction in regard to Core Technology processes and tools
· Manage communications effectively between Core Technology, Corporate CIO’s & Businesses within Region
· Support infrastructure aspects of business acquisitions and integrations, including security, data center management, midrange computing/servers, network, telecomm, email, client services and facilities integrations
· Act as focal point for Core Technology leadership & Corporate CIO’s within Region/Site
· Define priorities in conjunction with CIO’s, customers and Core Technology Service leaders
Qualifications/Requirements
Basic Qualifications:
· Bachelor's degree in Information Technology, Computer Science, or related field with a minimum of 3 years of work experience OR equivalent work experience.
Eligibility Requirements:
· Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
· Must be willing to travel (25%)
· Must be willing to work out of an office located in San Diego, CA.
Desired Characteristics
Desired Characteristics:
· Black Belt Certification / Demonstrated experience with Lean initiatives
· IMLP / EIMP graduate
· ITIL management process knowledge, experience and / or certification
· Fastworks/Agile Experience
· Project Management (PMP) certification
· Excellent interpersonal, written / verbal communication, and leadership skills with the ability to quickly build credibility, influence and make recommendations to all levels
· Exceptional project management skills/organizational skills, including demonstrated ability to effectively manage resources and multiple IT projects of various diverse scopes
· Experience leading project teams, driving engagement, influencing, and working seamlessly across multiple functions in a matrix type setting
· Ability to work in a dynamic, fast paced environment
Business Acumen:
· Business acumen & successful track record in aligning with business partners
· Significant experience as a change agent with demonstrated ability to drive results
· Experience working in a global organization
Leadership:
· Ability to influence others and lead small teams
· Lead initiatives of moderate scope and impact
#DTR
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening.