Product Quality Engineer (m/w)

Job description

3130581
Additional Cities

Wunstorf near Hannover or Ahrensburg near Hamburg
Career Level

Experienced
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Measurement & Controls
Function

Quality
Country/Territory

Germany
Postal Code

31515
Role Summary/Purpose

In this role you look and take care of the quality health of our SEIFERT Radiography Systems and Field Radiography fleet manufactured in Ahrensburg and serviced in Pasadena (TX, USA) or of our PHOENIX Radiography fleet manufactured in Wunstorf and Changzhou (China).
Identifying, prioritizing & resolving the most critical technical quality & reliability issues within the fleet. This is an everyday challenge within a global environment with customers, and cross-functional GE teams.
Essential Responsibilities

·  Develop and communicate a data driven approach to identifying, prioritizing, and mitigating the top warranty & customer outage drivers

·  Work in close cooperation with the Technical Support, Service, and Warranty teams to proactively identify barriers to product performance & reliability, with the goal of increasing product performance based on review & action of statistical / issue data

·  Provide second tier support to the technical support and field service teams as necessary during the release / launch of retrofits & upgrades, ensuring the successful deployment of your solutions, and minimal customer downtime. Incorporate feedback & take necessary actions to strengthen the quality of the solution provided

·  In partnership with local / site engineering resources, lead the development of appropriate engineered solutions to identified root causes, driving the best balance between speed of delivery and total cost of execution

·  Lead cross-functional teams within a global environment

·  Update, on a regular & timely basis, the status of your programs to business leadership

·  Provide technical communication and updates to our external customers, as required

Qualifications/Requirements

·  Bachelor or Master in Engineering, Science, Mathematics, or Computer Science or equivalent experience

·  Some experience in an engineering position

·  Certified in Root Cause Analysis tools & methods like e.g. 8D etc.

·  Proven background in NDT/Xray

Desired Characteristics

·  Strong organizational, intercultural and analytical skills

·  High customer service mindset…first time done right, faster than expected

·  Project management experience preferred

·  Strong communication skills

·  Fluent in German and English languages (both written and verbal) is must

About Us

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter@BHGECo , or visit us atBHGE.com .

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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