Offers “Hp”

Expires soon Hp

Order Management Intern

  • Antsohihy, Madagascar
  • Logistics

Job description

Order Management Intern

  

Job Description:

   

At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner, Innovate, Act. These values combine to help us create important work all over the world to advance how people live and work. Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate and accelerate our customers’ outcomes from their digital transformation.

Global Shared Delivery Supply Chain (GSD SC) organization is in charge of delivering spare parts for support and direct business world-wide. HPE Global Shared Delivery is relying on those to support our customers and our channel partners.

Making sure that we deliver the right part at the right place, at the right time, at the right cost, and with the right quality is our mission. Meeting HPE contractual commitments (warranty or service contract) or direct customer expectations is our day to day business

The role of the Order Management Intern is to support the Order Management team in daily operations and management of customer escalations related to HPE spare parts which are received via internal ticketing/case systems or e-mails to ensure fulfillment of customer orders according to HPE commitments and Service Level agreements. This involves managing every aspect of the set processes within the team, understanding the customer criticality, exploring all possible resolutions, and following up to ensure the part is received on time and is of the quality expected from HPE.

We are looking for an enthusiastic and motivated Order Management Intern to join us Summer 2019 - June for the duration of 5 months with an opportunity for a regular position after successfully finishing the Internship.

Job specifics/responsibilities:

·  Receives and resolves anomaly cases where the HPE spare part is not available at the time expected by the customer.
·  Investigates and coordinates actions with supply chain teams (planning, logistics, engineering) to source the part  to meet the  commitment made with the  customer
·  Provides accurate  part expected time of arrival (ETA) and regular updates, contributing to a positive customer experience 
·  Tracks and fixes  other customer order anomalies and requests
·  Generate operational reports and review and action items from reports received by the team or other groups

Requirements:

·  Full time enrolled in the University students pursuing Bachelor/Master degree in Economics
·  Supply Chain knowledge would be considered an advantage
·  Fluent in written and verbal English
·  Excellent communication skills
·  Analytical & conceptual skills
·  Strong execution skills
·  Team player
·  MS office

What we offer is:

·  Detailed training, preparation and a mentor who will track your progress
·  Great opportunity for professional development
·  Working time Monday to Friday , 09:00-18:00h
·  Competitive remuneration package
·  Medical insurance
·  4 days additional paid leave (total: 24 days)
·  Food vouchers
·  Life insurance
·  Wellness program
·  HPE badge program including various discounts for products and services
·  Work-life balance program including free legal, financial and psychological consultation

Job:
Administration

Job Level:
N/A

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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