Field Service Engineer

Job description

3115825
Additional Cities

Guangzhou
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

China
Additional States/Provinces

GuangDong
Postal Code

510623
Role Summary/Purpose

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities

1. Maintain all models specific to a modality in the assigned area.
2. Perform total system level trouble-shooting on complex multi-symptom problems.
3. Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
4. Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
5. Assist in the growth and direction of business in geographic area.
6. Responsible for Warranty and PMS contract cost control.
7. Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
8. Play a leading role in complex and multifunctional rooms.
9. Share best practices.
10. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements

1. Qualified to degree level or equivalent.
2. Technical and analytical skills, with between two and four years of Field Services experience.
3. Comprehensive knowledge of a specific modality or multi-modalities.
4. Sought by others for guidance and advice.
5. Proficiency in English.
6. Ability to work independently with minimum direction.
7. High work standards and quality.
8. Shows Initiative and motivation.
9. Plans and organizes work effectively.
10. Excellent communication skills, listening skills, and interpersonal skills.
11. Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

China