Field Service Engineer

Job description

https://youtu.be/xUspTukdNZs

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. The incumbent will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role. FSR will instruct customers on the operation and maintenance of equipment.He will provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.

Desired profile

Qualifications :

·  Provide outstanding customer service
·  Advise customers on best practice, new services and upgrade opportunities
·  Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
·  Perform Preventive, scheduled and unscheduled Maintenance on equipment
·  Track Installed Base (serviceable assets)
·  Submit Opportunity Detected during his interventions
·  Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …).
·  Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
·  Perform basic audits of customer's electrical systems and equipment.
·  Document all required information for each site (technical report)
·  Get signature from customer for acceptance after the execution of the on-site work
·  Provide daily and accurate time and expense for each customer intervention
·  Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.