Field Engineer XRAY

Job description

3099309
City

Diegem
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Belgium
Postal Code

1831
Role Summary/Purpose

Responsible for meeting the daily service repair needs of the customer’s equipment and drives customer satisfaction through Service Excellence. Also responsible for developing and maintaining strong interpersonal relationships with customer representatives.
Essential Responsibilities

·  Technical: Maintains all models specific to a modality in the assigned area
·  Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
·  Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
·  LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team 
·  Business growth: Assists in the growth and direction of business in his/her geographic area
·  Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Modifications and Preventive maintenances inspections documentation for assigned accounts
·  Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices
·  Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Qualifications/Requirements

·  Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
·  Complete all planned Quality & Compliance training within the defined deadlines
·  Identify and report any quality or compliance concerns and take immediate corrective action as required
·  Ensure timely dispatch closure
·  Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
·  Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Desired Characteristics

·  Qualified to degree level or equivalent
·  Technical and analytical skills, with between seven and ten years of Field Services experience
·  Comprehensive knowledge of a specific modality or multi-modalities
·  Sought by others for guidance and advice
·  Proficiency in English
·  Ability to work independently with minimum direction
·  High work standards and quality
·  Shows initiative and motivation
·  Plans and organizes work effectively
·  Excellent communication skills, listening skills, and interpersonal skills
·  Strong customer skills and deals tactfully and effectively with differences of opinion, (e.g., influences rather than directs)
About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions
that are connected, responsive and predictive. Through our people, leadership development, services, technology
and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
Learn More About Careers at GE

Learn More About GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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