Elano Customer Support Rep Sr 7
Ohio (Bureau) Administration
Job description
3267313
Additional Cities
Dayton
Career Level
Entry-Level
Relocation Assistance
No
Business
GE Aviation
Business Segment
Aviation Supply Chain
Function
Marketing
Country/Territory
United States
Additional States/Provinces
Ohio
Postal Code
45434-7199
Role Summary/Purpose
The Customer Support Representative will process orders and administer customer contracts, exhibiting superior customer service. In this role, you will serve as the first point of contact between the Dayton Unison site and the assigned customers globally.
Essential Responsibilities
As the Elano Customer Support Rep Sr 7, you will:
· Serve as primary interface with assigned customers to ensure effective communications / feedback on issues involving customer orders and associated activities, drive on-time delivery, facilitate communication throughout the organization and ensure customer satisfaction
· Provide timely resolution on customer inquiries, responsiveness, availability, customer order tracking / reporting, RFQ submittals and status, short flows (expedites), AOG / Spares
· Develop effective customer relationships to maximize the market awareness and understand customer needs
· Interact with manufacturing, engineering and supporting organizations to effectively resolve potential customer issues on a proactive basis
· Provide customers with current order status and advise Management of foreseeable problems in a timely manner
· Drive internal change to strengthen capabilities against customer requirements
· Understand the Customer’s business and continually strive to meet their needs
Qualifications/Requirements
· High School Diploma / GED
Eligibility Requirements:
· Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Desired Characteristics
· Business degree from an accredited university or college
· Strong customer facing support background and, experience in the day to day management of a defined customer account base
· Background in Purchase Order review and entry
· Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience a plus
· Effective communication skills, both verbally and written
· Ability to understand and work with culturally diverse customers
· Strong team player with experience integrating across various organizations
· Effective planning / organization and project management skills
· Strong background in Contract review, administration and flow down
· Strong understanding of MRP / ERP concepts
· Strong understanding of Forecasting and Demand Planning concepts
· Self-motivated individual with proven ability to handle multiple tasks in a high stress situation
About Us
At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Primary Country
United States
Primary State/Province
Ohio
Primary City
Dayton