Offers “General Electric”

Expires soon General Electric

Customer Service Coordinator BeNeLux H/F

  • Amsterdam (Amsterdam)
  • Administration

Job description

3144234
Additional Cities

Eindhoven
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Life Sciences
Function

Sales
Country/Territory

Netherlands
Postal Code

5612 AP
Role Summary/Purpose

·  To provide outstanding customer service to our customers in Belgium and Luxemburg.
·  Ensuring compliance at all times according Global procedures and/or local SOP’s.

·  Een uitstekende klantenservice bieden aan onze klanten in België en Luxemburg.
·  Ervoor zorgen dat te allen tijde gewerkt wordt volgens Global procedures en/of lokale SOP' s.
Essential Responsibilities

·  Provide an excellent service for end customers.
·  Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
·  Work collaboratively with other GE departments for dispute resolution.
·  Establish close relationships with customers and commercial partners to gain their trust.
·  Respond to customer queries in a timely and professional manner.
·  Develop solid product knowledge and a strong understanding of the Supply Chain.
·  Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
·  Build effective relationships with other departments to understand impact to customers and service levels.
·  Provide knowledge and accurate information to customers.
·  Manage Complaints in line with company policy and systems.
·  Routine work handling accordingly local standards and procedures
·  Create Credit notes accordingly local standards and procedures 

·  Zorg dragen voor een uitstekende service voor eindklanten.
·  Ontvangst van orders van klanten en deze verwerken in overeenstemming met het bedrijfsbeleid en de systemen, tot en met verzending, en zorg dragen voor een servicekwaliteit.
·  Samenwerken met andere GE-afdelingen voor het terugdringen van disputes.
·  Nauwe relaties aangaan met klanten en commerciële partners om hun vertrouwen te winnen.
·  Reageren op vragen van klanten op een tijdige en professionele manier.
·  Ontwikkelen van degelijke productkennis en een goed begrip van de Supply Chain.
·  Werken als onderdeel van een team, met een flexibele en proactieve aanpak om de kwaliteit van de dienstverlening te verhogen en te behouden.
·  Effectieve relaties opbouwen met andere afdelingen om impact op klanten en serviceniveaus te begrijpen.
·  Kennis en accurate informatie bieden aan klanten.
·  Klachten beheren in overeenstemming met bedrijfsbeleid en -systemen.
·  Routine werkzaamheden verrichten volgens lokale normen en procedures
·  Creëren van creditnota's volgens lokale normen en procedures
Qualifications/Requirements

·  MBO+ or the same knowledge/experience.
·  Outstanding communication skills, both written and oral.
·  Excellent knowledge of Flemish and French language, in written and oral. 
·  Good knowledge of the English Language, in written and oral.

·  MBO + en / of gelijk aan ervaring.
·  Uitstekende communicatieve vaardigheden, zowel schriftelijk als mondeling.
·  Uitstekende kennis van de Vlaamse en Franse taal, zowel schriftelijk als mondeling.
·  Goede kennis van de Engelse taal, zowel schriftelijk als mondeling.
Desired Characteristics

·  Customer focused
·  Ability to manage self and tasks in a proactive manner
·  Excellent organizational and administrative skills
·  Attention to detail
·  A calm and analytical approach to problem solving
·  Willingness to work as part of a team, and drive/progress individual projects
·  ERP/SAP knowledge is an advantage
·  General computer skills (Word, Excel, Outlook, Explorer)
·  Ability to keep focus in a hectic environment
·  Accuracy and flexibility

·  Klantgericht
·  Competentie om zelfstandig taken op een proactieve manier te beheren
·  Uitstekende organisatorische en administratieve vaardigheden
·  Aandacht voor details
·  Een kalme en analytische benadering voor het oplossen van problemen
·  Bereidheid om te werken als onderdeel van een team en individuele projecten te stimuleren / voort te zetten
·  ERP / SAP-kennis is een pre
·  Algemene computervaardigheden (Word, Excel, Outlook)
·  Competentie om de focus te behouden in een hectische omgeving
·  Accuraat en flexibiliteit
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
Learn More About Careers at GE

Learn More About GE Healthcare

There is no other life sciences company quite like GE Healthcare Life Sciences. A $5 billion business with more
than 11,000 individuals in over 100 countries, we are at work enabling a new era in medicine. For more than 60
years, GE Healthcare Life Sciences has globally supported the development and use of new therapies, helping
accelerate the journey from biological understanding to clinical therapy. GE Healthcare Life Sciences works with
cutting edge technology enabling and advancing the discovery, diagnosis and medical treatments of the present
and the future. We are accelerating biology to cell therapy in ways no other company can.
Follow us on Facebook and Twitter and watch our discoveries in action on our YouTube channel.

Learn More About GE Healthcare – Life
Sciences

Learn More About Careers at GE Healthcare – Life
Sciences

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

Follow us onTwitter , join ourLinkedIn Group or become a fan of ourFacebook page. Receive job and event notifications by becoming a member of theGE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out theGE Careers Blog .
Primary Country

Netherlands

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