Commercial Operations Specialist

Job description

3152206
Additional Cities

Moscow
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Europe
Function

Services
Country/Territory

Russian Federation
Postal Code

123112
Role Summary/Purpose

Ensure first class service contract process execution on customer service contracts; install base data entry and data quality for assigned area. Ensure timely and accurate billing of customers for contract and non-contract services. Ensure quality and integrity of the customer contracts/ as they are entered into the system. Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to invoicing and contract administration.
Essential Responsibilities

•Responsible for driving the overall execution of the GEHC customer service contract loading into
all applicable processes including additions, deletes and modifications to existing contracts. This
may include field communications and verification along with contract submission prework. 
•Responsible for timely and accurate billing of customers for contract and non-contract services. 
•Work within all related systems Legacy and Support Central to manage and complete all work. 
•Handle all types of work submitted into the department whether multi-vendor or core GE product
based offerings. 
•Maintain Install database accuracy by supporting field team and external customers via phone
and email. 
•Work closely with field service sales and service, service marketing, and commercial solutions to
resolve technical and process-related issues. 
•Effectively manage and prioritize various projects with minimal supervision 
•Provide support for timely resolution of customer invoicing disputes in coordination with Service
Sales and field service teams. 
•Manage local purchases and cost allocation (vendor creation, PO creation/management, Invoice
booking)
Qualifications/Requirements

1.Degree in business or related field of study with a minimum of 2 years experience 
2.Excellent verbal, written, and communication skills 
3.Proficient in the soft skills necessary to be an effective project manager 
4.Proven leadership and effective decision-making capabilities 
5.Negotiation skills/experience 
6.Proven project management experience in complex environments 
7.Ability to monitor and manages critical path elements of consolidated projects 
8.Ability to manage all aspects of customer service, customer satisfaction, and contractual
commitments 
9.Ability to make formal presentations (internal and external) 
10.Experience managing revenue generating projects

Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

Russian Federation
Primary State/Province

Moscow
Primary City

Moscow