Application Operations Engineer

Job description

3111492
Additional Cities

Van Buren Township
Career Level

Experienced
Relocation Assistance

No
Business

GE Aviation
Business Segment

Aviation Digital
Function

Digital Technology
Country/Territory

United States
Additional States/Provinces

Michigan
Postal Code

48111-5711
Role Summary/Purpose

The SmartShop Software team is seeking experienced Software Support professionals to provide Technical Support for the applications used for the Industrial Internet. The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast-paced environment."
Essential Responsibilities

In this role, you will:

·  Be responsible for taking direct support cases from users of the GE’s Software Customers

·  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

·  Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately

·  Work directly with service architects to help reproduce and resolve customer issues

·  Drive customer communication during critical events and lead retrospective meetings

·  Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance

·  Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date

·  Work on critical, highly complex customer problems that may span multiple services

·  Participate in 24x7 on-call rotation and work with global teams

·  Collaborate with cross functional stakeholders
Qualifications/Requirements

Basic Qualifications:

·  Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)

·  Minimum of 1 year of professional experience in IT with emphasis on cloud/online service operations or Application Support

Eligibility Requirements:
Legal authorization to work in this country. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Desired Characteristics

GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

Technical Expertise:

·  A technical engineer, with extensive experience in solving challenging issues in high pressure environment

·  Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally

·  Excellent communicator, works well in a team environment, and welcomes challenges

·  Self-starter with ability to manage multiple priorities in a fast paced work environment

·  Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

·  Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture

·  Experience with monitoring and logging tools: New Relic, Nustar, Sensu, Nimsoft, Splunk and Logstash

·  Working experience with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools

·  Strong working experience with Java, Database and Unix/Linux and scripting skills

Business Acumen:

·  Strong oral and written communication skills

·  Strong business analysis and problem solving skills

·  Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

·  Ability to interact at all levels of the organization and with other GE businesses

#DTR
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States