F5 Network Support Engineer

Job description

Job Summary:

 

The F5 Network support engineer provides an advanced level of complex technical service support on major incidents in the F5 infrastructure and related products, utilizing a number of troubleshooting tools and equipment and using fundamental troubleshooting skills obtained through performance of the role to define and isolate technical issues, manage multiple service requests, provide timely communication via phone and email to our customers and accept ownership of issues until resolution is delivered.

The role is responsible to monitor and support all assigned issues concerning F5 that affect EY’s clients and to provide appropriate restoration of services within the standards of the Service level Agreement (SLA) between IT and EY business teams. The role is one of the highest points of escalation and level of response on complex F5 situations where standard Level 1 or Level 2 IT procedures were unable to isolate or fix the issue and therefore requires cross team partnership or higher action.  The role additionally supports F5 changes and other wide reaching complex service requests that have been escalated and assigned to the team. 

 

Engineering:

·  Install and configure new Tenants & IRULES
·  Configure SAML 2.0 Authentication
·  Install Certificates if expired
·  Insure response to Log and  System  Alerts inclusive of Load balancers dedicated to F5
·  Monitor Performance and tune as necessary
·  Insure Backup is configured and executing @ prescribed frequency
·  Configuration synchronization and verification, Automatic or Manual
·  Insure nominal operation and maintenance and monitoring of  Device Group for Application Security Synchronization
·  Monitor & Respond Configuration of Network Failover and State Mirroring
·  Monitor & Respond Configuration of VLAN failsafe and/or HA Groups (if required)
·  Configuration and maintenance  of associated Connectivity or Rewrite profiles
·  Configuration and maintenance of associated Access Policy objects and Virtual Policy Editor (VPE).
·  Inclusive of configuration of BIG-IP APM Access Control List/s (consisting of up to ten ACL Rules per resource assignment).
·   Support & Maintenance
·  Develop, deploy and manage alerts
·  Produce knowledge articles and training for L1/L2/L3 activities
·  F5 SME level knowledge of i-rules development, configuration, deployment and maintenance
·  Support all Lifecycle and Geo Deployments
·  Patching Standard
·  Ad Hoc Security patching
·  Manage and triage Tickets for trouble or Incident and Escalation to L4 as necessary
·  Incident and Troubleshooting management
·  Azure Certificate Rollover maintenance
·  Create and Manage User and Tenant Access
·  Deployment
·  Redeployment

Analytical/Decision Making Responsibilities

Advanced and well developed analytical skills to probe for understanding and to make sound decisions to address F5 functionality issues.  The role additionally requires consultative questioning, influence management and critical thinking skills to understand a current technical issue and recommend viable solutions that will properly resume connectivity and prevent its reoccurrence effectively and within proper EY compliance guidelines.  The role needs to drive the priority and time management of their own efforts and others (as applicable) to support/resolve assigned activities and communicate results and findings to affected individuals/business units and management as necessary.

Supervision Responsibilities:   

The role is generally a highly regarded individual contributor but may be asked to manage specific projects aligned to same from time to time

 

Other Requirements:

·  The role may generally be supervised remotely and potentially across time zones, using telephone, email and instant messaging and may additionally require after-hours activities such as global group meetings and weekend on call rotation.  The role requires the advanced discipline of self-direction and autonomy as needed in a remote working. The role may also require the periodic allocation of additional time on the job to ensure multiple demands and escalating issues are managed in a timely manner to restore services

 

Job Requirements:

 

Education:

A degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of technical training and work experience

 

Experience:

·  3+ years of networking experience.
·  1 + years with hands-on experience on F5 BIG-IP GTM/LTM and APM (desirable).
·  Proficient in scripting (ARM templates / Ansible Playbooks )
·  Intermediate knowledge of Python is a plus

 

Certification Requirements:

·  ITIL Foundations/Intermediate/Expert Certification is a plus
·  F5 Certification is a plus
·  Cloud Service integration is a plus
·  Cisco CCNA, CCNP certifications, are a plus