Partner Service Team (Part Time and Full Time Positions)
Hong Kong
Job description
The Role
We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. The team is rather new and the role is quite junior and may involve admin heavy duties. There will be plenty of opportunity to grow and expand the role. You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self starter who is looking for a job that has career advancement opportunities. Your role will include:
· Provide technical support to restaurant partner staff
· Maintain restaurant records by updating account information.
· Work closely with the Account Executive, Account Management and Customer Service team in ensuring service levels are met.
· Dealing with the creation and updating of our restaurant menu’s
Requirements:
· Excellent written and spoken Cantonese and English
· Cheerful personality, good team player and ability to work under pressure in a fast-paced environment
· Able to communicate across different teams and resolve any issues that might arise
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Experience with Salesforce would be beneficial
· University students are welcomed
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Able to effectively communicate to a wide range of people via telephone or email
BENEFITS
· Become one of the first employees of the world’s fastest growing on demand delivery company
· Open, respectful, fun company culture
· Health and dental insurance
· BIG Friday lunches and ton of food
· Strong focus on your professional development and many opportunities for progression