Central Key User (m/f) SAP CRM - Continental - GERMANY

Job description

Job Description

· Consulting and participation in international IT projects to represent the business organization

· Support of decentralized key user organization (local SAP key user CRM and local CESAR user for system usage issues)

· Consultancy and support of local sales organizations worldwide in improving and enhancing their processes

· Creation, evaluation, prioritization and approval of change requests

· Processing of error messages raised by users (tickets) in HP-Service Manager tool (HPSM)

· Maintenance and enhancement for the CRM workflow module

· Organizing and performing system trainings

· Organizing and actively conducting international key user meetings

· Maintenance and enhancements of existing business processes after alignment with strategic guidelines and operative requirements of the sales companies, e.g. regarding planning, execution and evaluation of customer visits

· Testing of system enhancements to be approved for the productive CRM system

· Preparation of user training documents

· Regular alignment with business responsibles of other SAP modules, mainly Sales & Distribution (SD) and Business Intelligence (BI)

Desired profile

Job Requirements

· Degree in business sciences or information technology or comparable qualification

· Several years of experience in sales or sales related functions

· Very good knowledge of sales related business processes

· Experience in project management

· Experience in SAP CRM and SAP SD required, good overall business process knowledge

· Basic IT knowledge and system affinity

· Fluent in English, German or additional language preferable

· Ability to work in a team, good communication skills, taking own initiatives

· Interested in interaction with other people in an international environment, willingness to international travels (up to 20%)

Contact Name

Theresa Schafberger