Offers “CGI”

Expires soon CGI

Desktop Engineer

  • Internship
  • Brummagem (West Midlands Combined Authority)

Job description

Job Description

Desktop Engineer

Position Description
Be part of something exciting. Do you want to take control of your future? Do you want to take your career to the next level as part of one of the big five IT and business process firms in the world and get a direct stake in its success? If the answer is yes, join CGI as a Desktop Engineer based in the Midlands.

This is a mobile engineering role within Hardware Operations with responsibility for providing mobile device management within End User Computing. One of our long-term clients is setting up a Tech-Bar where their staff can drop in with IT questions and support.

Your future duties and responsibilities
• Provide advice, guidance and assistance to customers and colleagues
• Liaise with internal and external teams to ensure timely resolution to customer Incidents
• Collective responsibility for team’s workload in documentation creation, review and distribution
• IMAC and Project work, which may include uplifting equipment from educational establishments
• Working closely with other resolver teams to ensure timely closure of Incidents/Work Orders
• Knowledge transfer between team and other interested parties
• Performing in-depth troubleshooting utilising our existing toolset
• Fixing and rebuilding devices
• Troubleshooting of current mobile telecommunications technology and Microsoft operating systems
• 3rd party liaisons, registering faults with vendors, arranging warranty repairs
• Tracking and completing appropriate paperwork to ensure the CMDB is kept up to date
• Following Software Asset Management guidelines and processes

Consultancy and Advice
• Provide advice and guidance on specific aspects of Enterprise Device Mobility, iOS and mobile applications CGI and its customers, as required

Required qualifications to be successful in this role
Full driving licence - a vehicle will be provided for your travel.
Proven technical skills in iOS and Android
Ability to assess, interpret and apply known skills to resolve clients Incidents
Good understanding of iOS, Mac OS, Android and Mobility Management Solutions, network products and filtering solutions
Significant experience in Active Directory
Good Customer facing skills
A significant amount of experience within a public sector environment
Effective communication skills
Experience of VM Ware Workspace one
Understanding of DEP and ASM
Experience in supporting iPhones, iPads and Android devices
Understanding the importance of security and data protection, and managing/reacting to security related Incidents

Desirable
Working knowledge of Service Delivery Toolsets including Service Management systems, Desktop and QMS knowledge bases
Stakeholder management
Experience working in End User Computing environments
Experience of Apple Business Manager & Volume Purchase Programme
Installation of software on Macs
Trouble shooting Android and Mac devices

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

Reference

727115

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