Expires soon Biesse Group

Field Service Technicians/Engineers

  • Canberra (CANBERRA)

Job description

Biesse Group is a global leader in technologies for processing wood, glass, stone, plastic and metal. It designs, manufactures and distributes machines, integrated systems and software for manufacturers of furniture, door/window frames and components for the construction, ship-building and aerospace industries. It invests on average 14 million Euros per year in R&D, boasting over 200 registered patents. It operates through 9 industrial sites, 37 branches and 300 agents and selected dealers, exporting 90% of its production. Its customers include some of the most prestigious names in Italian and international design.

Job Description

As a valuable member of the Biesse Group team, your duties will include:

· Provide service and customer support during field customer visits
· Manage all onsite installation, repair, maintenance and test tasks
· Trouble shoot, diagnose errors or technical problems and determine solutions
· Produce timely and detailed service reports and document processes
· Operate equipment and machinery in a safe manner
· Comprehend customer requirements and make appropriate recommendations
· Build positive relationships with customers and provide customer satisfaction
· Follow workflow electronic work orders of assigned schedule work
· Attend product, service training locally and internationally
· Provide training to customers and other service technicians
· Work with spare parts, team leaders, hotliners, customer service representatives to action customer queries

We are looking for someone from ideally the wood, stone or glass industry with similar experience in the above duties.

You must possess the following:

· Excellent communication skills
· Problem solving and decision-making ability
· Experience in after sales functions/service
· Self-motivated and ability to work unsupervised
· Experience in technical service interventions mainly on industry machineries
· Mechanical, electronic/electrical principles knowledge
· CNC experience and knowledge advantages

In return, we can offer you an attractive remuneration package, strong parent company, reputable brand, international and interstate travel opportunities and career progression opportunities.

HIGH NEGOTIABLE PACKAGEATTRACTIVE BASE SALARY+ CAR+PHONE+FUEL +LATPTOP+TOOLS +TRAINING

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