File Engineer

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

1. SLA & Customer specific contractual Agreements
1.1. SLA information
1.2. Shared administration
1.3. On call support
1.4. Ticketing/Change Tool
1.5. Support language/Contact restriction
1.6. Other support groups
1.7. RACI matrix
2. Server Overview
3. Technical Information
3.1. Connect to Environment
3.2. Operating System
Patch-Management
Backup and Restore
Monitoring
3.3. End User File Service
File Structure
File Security
Naming Convention for AD Security Groups
Distributed File System
Distributed File System – Replication
File Server Technologies
Capacity Management
File Service Migration
Quota
Data Backup and Restore
Monitoring and Reporting
Service Catalog
Service Accounts
4. Type of Incidents/Changes/Tasks 2ndL Support
4.1. Restore with VSS Previous Version
4.2. Restore with Networker User
4.3. Create New Group Share
4.4. Grant/Remove/Modify access rights on a Group Share
4.5. Delete Group Share or subfolder of a Group Share
4.6. Move Groups Share or a subfolder of a Group Share
4.7. Create New Home Share
4.8. Create/Manage DFS Share
4.9. Create/Manage DFSr Group
4.10. Create/Manage Quota Template Group
4.11. Unlock Files
5. End User File Service 3rdL Support

Your Application
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