Application Support Specialist
Istanbul, Türkiye IT development
Job description
Job Description
Requisition ID: 1905720388W
Primary Job Function
The Application Support Specialist (ASS) will provide System Operator Training and application support for new refractive, cataract laser installations or upgrades, Phaco and OSD systems . He/She will also provide optimization and problem-solving support for existing users, e.g. sites experiencing sub-optimal clinical results. The ASS will also be responsible for demonstrating laser equipment at exhibitions and carrying out system demonstrations as directed by his/her manager(s). The role will involve significant travel (minimum 50%) also within Europe.
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Provide on-site system operator training
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Provide on-site optimization training and follow-up
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Provide telephone support
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Demonstrate equipment at trade shows and other offsite events
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Provide Sales Training and/or demonstrate equipment for Sales Staff at discretion of manager
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Provide management information to manager(s) about current trends in the field
Core Job Responsibilities
Support local country activities (internal and external) at J&J's Vision Experience Centre (customer trainings, wet labs..).
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Provide booth support at major European congresses
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Provide sales training and/or demonstrate equipment to local commercial teams at discretion of manager
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Provide optimization and problem-solving support for existing users, e.g. at sites experiencing sub-optimal clinical results
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Supporting focus countries and projects at manager discretion
Desired profile
Qualifications
· 2-4 years application support experience in the area of refractive surgery, Femtosecond lasers & cataract surgery
· Training and/or teaching experience preferred
· Fluent English required. Another European language advantageous
· Must possess and maintain extremely high and detailed knowledge of key products
· Must possess good communication skills towards decision makers
· Must possess strong presentation and customer service skills
· Must display excellent problem-solving skills
· Must display exceptional Operating Room etiquette
· Should be able to work independently
· Should possess good reporting and management communication skills
· Must be flexible toward management and customer needs with regard to work scheduling
· Willingness to travel frequently
Primary Location
Turkey-Istanbul-Istanbul-
Organization
Johnson & Johnson Sihhi Malzeme Ltd. (7347)
Job Function
Selling
Requisition ID
1905720388W