AMO - Analyst - GCM 3

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Mission -▶Execute timely, accurate and consistent processes to support Order Management to support accurate and timely billing while adding value to the business.

Contract Support Office NAO, Order Management - Tasks

▶Accurate management and timely entry of all orders received into CSO Order Management.

▶Proactive administration of orders throughout the WMS and CPQ systems including but not limited to problem resolution, approval follow up and escalation management to achieve goal of order completion within 3-5 days.

▶Support business with SCN and SCB Processes and related forms where required.

▶Manage Blanket POs and processes including but not limited to vendor pre billing approval and Goods Receipt Management.

▶Provide excellent customer service as liaison between the requestors and other teams involved in the end to end order process to support timely order processing.

▶Effective problem resolution and ownership where required to ensure that follow up is done consistently and proactively.

▶Develop and maintain process documentation centrally where required.

▶Maintain data needed for timely and accurate billing and reporting of all transactions in the tools provided.

Competencies:

▶Attention to detail and ability to accurately and efficiently process orders

▶Excellent written and spoken communication skills.

▶Should be a graduate/post graduate preferably in IT with exposure to order management and SAP processes as they relate to Order Management such as Vendor and Accounts Payable topics.

▶2 to 5 years of experience related to Order Management Support and Customer Service.

▶Ability to work well independently. Willingness to own and manage the entire end to end process for tasks to which they are assigned.

▶Good problem solver willing to do what it takes to ensure accurate and timely processing of orders for prompt delivery to Atos customers.

▶Understanding of SAP and finance processes as they relate to order management.

Interaction:

▶Account Team: CBU/SDM/PMs/Sales

▶Purchasing/Order Desk/Resale

▶Ariba/Zero Paper

▶Vendors

▶Conduent: P2P/O2C

▶Accounts Payable

▶Finance: FAs/Controllers

▶Contract Administration

▶Billing Prep

Key Control areas

▶Data Processing and Validation

▶PO and Order Management

▶Reporting

▶Problem resolution

Tools

▶WMS

▶CPQ

▶SAP/Nessie

▶DART

▶MyAtos Portal

▶SharePoint

Reports to -▶CSO CA Manager

Compensation and Benefits
A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.