Would you like to join Atos?
We are seeking energetic, vibrant English speaking Level 1 Helpdesk agent
•Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
•Identify, evaluate and prioritize customer problems and complaints.
•Analyze customer problems and formulate plans of resolution.
•Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
•Evaluate new services, processes and technologies introduced at the helpdesk.
•Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
•Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group.
· IT-related graduation with professional experience
· Microsoft Office 365/ Windows 10 Certification
· Itil Foundation V3 Certificate
Mandatory skills (Technology, knowledge and languages):
Mandatory languages (fluent):Spanish mother tongue & Business English
Ability to understand complex work flows, especially in the administration of justice.
Have knowledge of judicial terminology
Basic PC Skills & Help Desk experience
Good communication skills
Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development: Results Focused, Initiative
- Professional experience in Help Desk
- Intercultural experience desirable
For more information about this interesting step in your career you can contact us. If you want to apply, upload your résumé on our website or contact me through this email:
Compensation & Benefits
Private medical insurance.
Personal accident insurance.
Good work environment and possibility of teleworking.
If you wish to apply for this position, please click below to complete our online application form and attach your CV in Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation. All hiring decisions are based solely on qualifications, skills, knowledge and experience and relevant business needs.
We are committed to making reasonable adjustments in the application process for people with disabilities.