2nd Line Support Analyst with German
Bydgoszcz (Powiat bydgoski) Administration
Job description
About us
· Leader in digital services with 120,000 employees in 73countries
· Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
· Official global IT partner of the Olympic and Paralympic Games
· Almost 5000 people employed in8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz
Primary Responsibilities
· Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
· Applies understanding and knowledge of information systems products and services to assist users
· Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
· Coordinates referrals to appropriate technical, professional, or service personnel
· Receives and prioritizes issues and forwards using appropriate escalation procedures
· All other duties as assigned
Job Requirements
· Experience as 1st/2nd line support engineer is mandatory
· PC, printer and networking troubleshooting skills
· Ambition to learn new products and skills and maintain a strong working knowledge of supported systems
· Excellent Windows knowledge - Windows 7 and Windows 10
· MS Office 2010/365, MS Outlook/Exchange knowledge
· Excellent diagnostic, analytical & problem solving skills
· Support must be provided in German or English according to customer needs
· Good understanding of English is essentialto provide ticket documentation
· Ability to achieve Key Performance Indicator targets
· Motivation to learn and work in a service desk environment
We offer
· Private medical care including dental care
· Training and development programs
· Foreign languages learning
· Relocation allowance
· Referral bonus
· Private life and travel insurance
· Medicover Benefits System (including Multisport)
· Remote working
· Commuting contribution
· Worldwide career opportunities
We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr