Workforce Analyst HR Service Delivery

Job description

DESCRIPTION

Workforce Analyst HR Services (Service Delivery)
Location: Hyderabad India (Level 4)

Amazon's growth continues unabated. To support this growth globally, HR Services is driving to redesign our processes and tools for service globalization and infinite scalability. Whilst we will have teams in our organization that will work on large scale operational delivery, we also need expertise in specific areas such as project management, process excellence, pay quality and workforce / cost management. These domain experts will drive delivery improvement and constant iteration based on their ability to understand the unique context of Amazon and be driven by the desire to deliver flawless and frustration free services to our end customers.
The role will sit in the global HRS organization (Service Delivery) and report directly into the Workforce Manager responsible for Workforce Management. The role holder will focus on key areas such as planning, cost and headcount forecasting

The successful candidate will have deep knowledge of Workforce Management with proven experience in planning, forecasting and supporting cost tracking. Ideally, the role holder will have experience across different regions and a track record of effective decision-making based on the analysis of data and operational metrics. They will also raise the bar in the areas of customer obsession, ownership, bias for action and deliver results.

Responsibilities include:
§ Produce accurate Long, Medium, and Short term headcount forecasts and reports on anticipated work volume and capacity across all hubs.
§ Analyze hub performance identifying cost drivers and opportunities for efficiencies and working with other Service Delivery teams to achieve these.
§ Track HRS Service Delivery spend against cost target and report out monthly.
§ Support “Peak” readiness and planning process defining a robust approach across the hub network and providing clear and accurate headcount reports during the Peak period.
§ Provide data for monthly MBR report outs.
§ Provide other adhoc and regular reports as needed.

Desired profile

BASIC QUALIFICATIONS

§ Bachelor's degree
§ 3 years + experience of Workforce Management process flow including planning, forecasting and cost tracking preferably in a shared service environment.
§ Highly organized, able to prioritize and work under pressure on a number of initiatives at the same time.
§ Ability to communicate effectively, tailoring approach and messages effectively to the specific needs of the audience.
§ Fluent in English.
§ Reporting and analytics experience.
§ Microsoft Excel skills.
§ Strong data and root cause analysis