Amazon Robotics Editor

Job description

DESCRIPTION

Does invention inspire you? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these, and you'll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting-edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. We invent new improvements every day. We are Amazon Robotics, and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

The ideal candidate wants to find out “how stuff works” and deliver this knowledge across a variety of platforms while driving process improvements within Amazon Robotics' fast-paced, growing organization. This position will support projects that establish content management best practices, localize technical content for new regions and develop Web and mobile applications to make content more accessible.

This position requires someone who has a passion for learning. This role develops skills with documentation and content management. We are looking for an individual who thrives on empowerment and accountability. This position is on the Learning and Information Development team.

Overview/Responsibilities:
You will provide a support service across Learning & Information Development to keep all programs, materials, and processes running optimally. Additionally, you will be leading your projects working closely with AR hardware and software engineering to support a broad audience in our global Fulfillment Centers. To be successful in this position, you will need demonstrated success in the following areas.
· Strong communication skills; written and verbal
· Passion for providing exemplary customer support (internal)
· Self-starter, comfortable operating in new domains · Works on small projects of low complexity
· Develop and implement style guides for existing content.
· Follow best practices to ensure documentation meets the standards for quality, graphics, format, and style. Your work is accurate, and you strive for excellence.
· Deliver high-quality documentation (accurate, complete, discoverable, usable), checking for errors in spelling, grammar, and hyperlinks.
· Work closely with stakeholders and identify when documentation and materials need to be updated as the products change.
· Identify product and documentation improvements that would benefit customers. Make the necessary changes in the documentation.
· Respond to customer feedback and demonstrate a bias for action in resolving bugs (technical errors, broken links, and typos) and addressing content requests.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in Engineering, Business, English, Communications or another technical communications-related field.
· Writing experience.
· Familiarity with using Web development technologies (HTML, CSS, Javascript).
· Experience with project management, handling multiple competing priorities, and taking ownership to drive projects to completion.
· Demonstrated willingness to learn and apply new approaches or technologies that have a positive impact on the customer experience.