Offers “Amazon”

Expires soon Amazon

Operations Supervisor - Sunday to Wednesday - Nights

  • Kenfig (Bridgend)
  • IT development

Job description

DESCRIPTION

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth.

That's why we're seeking an experienced, motivated Operations Supervisor to join our busy Fulfillment & Operations department.

The ideal candidate requires leadership experience in the transportation delivery industry or a similar fast-paced logistics/distribution environment as you will:

· Be responsible for supporting daily management of department duties.
· Carry out duties in accordance with Standard Operating Procedures (SOPs.)
· Ensure that any variances are investigated and a conclusion is reached before the end of shift.
· Ensure that all customer service queries are processed in accordance with the request details received.
· Accurately complete the Shift Handover Report and brief the Night Area Manager.
· Be responsible for the communication of the daily team brief.
· Ensure the sufficient resourcing of your function including identifying training needs, absence and performance management, coaching and continuous monitoring of department productivity.
· Develop and maintain a strong culture of health and safety practices and initiatives including ensuring practices are compliant with legislation and policy through monitoring, auditing and reviewing practices on site.
· Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.
· Be responsible for tracking, trending and reporting of departmental metrics.
· Track and report hours and schedules.
· Review and update SOPs and metrics as required.
· Follow up and solve process-related area issues as required.
· Improve flow of product through the area.
· Manage customer service escalations and interface with drivers and other shifts as required.
· Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.
· Assign work to staff as required to support the workflow and daily metrics.

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications
· Excellent communication skills (written and verbal)
· GCSE Maths and English, grade C or above (or qualification equivalent)
· Meets or exceeds departmental production goals
· Demonstrated problem solving and analytical skills
· Willingness to train and learn new skills
· Experience in coaching and mentoring others to succeed
· Able to handle long and short term multiple tasks, whilst working in a fast-paced environment
· A good understanding of commercial vehicle operations is desirable

Make every future a success.
  • Job directory
  • Business directory