Hardware Support Engineer

Job description

DESCRIPTION

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics. We are a team of doers that works passionately to apply cutting edge advances in robotics and software to solve real-world challenges to transform the Amazon customer experiences.
We are seeking exceptional candidates based in the EU (Germany or UK) who possess a blend of technical and customer-facing skills to successfully support the Amazon Mobile-Robotic Fulfillment Systems solution globally. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Mobile-Robotic Fulfillment System.
A successful candidate will have a consulting aptitude, strong ownership, passion and love for hardware and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the leading edge of Amazon's Mobile-Robotic Fulfillment System operations

Job Responsibilities:
· Collaborate with Hardware Engineering teams to problem-solve critical production issues
· Deep Dive Root Cause Analysis (RCA) on complex hardware issues from the field
· Identify manufacturing and sustaining design needs on New Product Developments (NPD) before release to production
· Collaborate with the learning center on training documentation and procedures to create Amazon Robotics University Training program
· Drive the development of service tooling (Mechanical, Electrical and Software) for FC maintenance cage
· Define audit requirements and procedures for AR Certified Service Technicians.
· Has the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
· Ability and willingness to provide after-hours customer service in a call rotation.
· Ability and willingness to travel.

Desired profile

BASIC QUALIFICATIONS

Qualifications:
• Minimum BS/MS in a technical field preferred or equivalent experience.