Program Manager,Screening Service Quality

Job description

DESCRIPTION

Join Amazon's HR team and help make a difference for all Amazonians! The Screening Services team supports global screening programs and we are currently looking for a Program Manager to join our team and develop our service quality program.

We are looking for an exceptional inventor and problem solver who has a mind for business management and performance measurement, who can create and manage our global business performance mechanisms. The successful candidate will review current state disparate practices, develop globally-consistent health measures, and run quality improvement projects - eliminating defects and improving efficiency and costs.

The Service Quality manager is responsible for analysis of program service levels, quality and vendor metrics and trends, monthly and quarterly business reviews. He/She will report on key drivers of our businesses, interacting with internal stakeholders, taking disparate data to make it actionable, analyzing existing metrics and data, forecasting to plan workflow capacity across geographies, driving special projects designed to maximize efficiency and increase production and quality.

The program manager should be able to read, write and analyze professional documents with proficiency in both oral and written communication. This position also requires the ability to write correspondence, reports and/or manuals and effectively present information to employees and management.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's Degree in a quantitative field (engineering, economics, math, statistics) or at least 5 years of relevant work experience.
· A minimum of 3 years' experience in an analyst or program management role.
· Working knowledge of statistical analyses and reporting tools (SQL, Tableau, Microstrategy, or equivalent data visualization solutions).
· Experience working with large data sets in data warehouse environments.
· Excellent written and presentation skills. Able to propose and influence new initiatives from invention to completion.