Offers “Amazon”

Expires soon Amazon

AWS AR Financial Analyst

  • Seattle (King)
  • IT development

Job description

DESCRIPTION

Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Order to Cash, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Order to Cash provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. Additionally, AWS Order to Cash will provide the same level of support to our internal customers. We help our customers understand our order to cash cycle, and ensure their experience with AWS meets their business needs. We help with complex account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.

Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family? Do you enjoy digging in on the command line to troubleshoot the old fashioned way? Does the idea of supporting global teams from Seattle make you smile?

As an AWS Order to Cash Strategic Accounts Analyst, you'll engage with Enterprise and Amazon Partner Network (APN) customers, providing e-mail and phone support. You will interface with other AWS teams including Technical Account managers (TAM's), Sales and Service Teams. You will be the Subject Matter Experts on Enterprise/APN customers. You will work closely with large enterprise accounts to solve their account issues and act as a support partner to the global accounts receivables collections team.
Primary areas of responsibility include:
· Manage a portfolio of customer receivables and work to maximize AWS cashflow by solving customer payment issues
· Direct interaction with enterprise accounts to build strong relationships and understand the procure-to-pay cycles of our customers.
· Understand the AWS billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR
· Understand the pain points of customers and solve our customer's problems
· Implement processes that make it easy for customers to pay Amazon
· Develop policies, procedures and processes with internal support teams, then implement and enforce globally (continuous improvement cycle)
· Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
· Provide customers with statements and reports that meet their procure-to-pay requirements.

In addition, your responsibilities will include, but will not be limited to, the following:

· Being the customer-facing voice for top tier AWS customers, addressing complex account and billing issues.
· Performing deep dive analysis for AWS customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials.
· Preparing insightful and actionable reports for the receivables management team
· Working with customer support peers around the globe to ensure a consistent and high-quality level of support.
· Working with AWS customers to understand how they reconcile and pay AWS invoices, and providing valuable feedback to business and development teams.
· Acting as the Voice of the Customer for our AWS top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
· Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
· Field and handle escalated customer issues from customer service associates and sale reps

Desired profile

BASIC QUALIFICATIONS

· 5+ years Finance/accounting analysis skills and the ability to dive deep into data to analyze performance and discover defects.
· 2+ years Experience in Order-to Cash and/or Customer Service with a passion for customer advocacy
· College degree in a technical or business field.

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