Advertiser Support Specialist

Job description

DESCRIPTION

At Amazon we continually look for opportunities to invent on behalf of our customers helping them to find and discover virtually anything they want to buy online. To this end we are building a range of advertising products that enhance customer experience and are integrated with our core eCommerce platform.

A strategically important part of our charter is to build a portfolio of self-service, cost-per-click advertising programs to enable advertisers to engage with customers in relevant ways. Our advertising products include Sponsored Products, Headline Search Ads, Display Ads and Amazon Stores.

The Self Service Performance Advertising, Advertiser Support and Operations team is seeking a smart, efficient, organized and motivated individual with a history of high performance to support global escalations from advertisers utilizing cost per click advertising programs on Amazon globally. The Advertiser Support Associate is the expert of advertising systems products and tools. The successful individual will escalate and drive advertiser issues to resolution while identifying patterns of escalations in order to improve response time, efficiency and quality of case resolutions for advertisers. They will focus on responding to advertiser issues as escalated from internal support teams and will quickly and accurately resolve escalated issues while seeking to invent new ways to improve the advertiser experience.

Desired profile

BASIC QUALIFICATIONS

- Minimum of 12 months experience with Amazon or 18 months in a customer service environment, experience within a contact center preferred
- Experience resolving Advertising specific cases in Amazon
- Advanced English skills