Offers “Amazon”

Expires soon Amazon

Account Management and Brand Support Team Lead

  • Shanghai, 中华人民共和国
  • Sales

Job description

DESCRIPTION

Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers.

Transparency is looking for an Account Management (AM) and Brand Support Team Lead experienced in managing AM and Brand Support teams to ensure a successful transition and ongoing usage of the service, and to maintain a high service Level. This role will manage two highly talented teams, develop team's strategy, create objectives, measure and evaluate all work process and results, develop and maintain relationships with key stakeholders. As a strategic contributor to Transparency, you will have the opportunity to dramatically accelerate adoption of Transparency, by applying sound operational practices, inventing and simplifying job functions, and training your teams on best practices for efficiency. Since this is a relatively new space for Amazon, and an emerging industry, you will be required to work autonomously taking full control and responsibility for achieving team goal in a fast-moving and often ambiguous environment. This is a unique opportunity to work in a startup environment for Amazon, contribute to product strategy and take on a leadership role as our team evolves.

Desired profile

BASIC QUALIFICATIONS

7-10 years of account management and onboarding experience working in a fast paced and ambiguous environment, more than 3 years' team management experience.
· Extremely strong attention to detail and Customer Obsession
· Excellent interpersonal and team management skills
· Demonstrated experience working with multiple internal and external stakeholders
· Customer obsession, professional, ambitious, highly organized and results driven
· Problem-solving capability and service orientation
· Excellent communication skills, both verbal and written in Mandarin and English

Make every future a success.
  • Job directory
  • Business directory