Training Delivery Coordinator

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Airlines Learning Services (ALS) develops and delivers Learning and Support Services to all Airline customers and internal personnel.

Part of Global Delivery Management, Airlines Learning Services (ALS) develops and offers an innovative, cost-effective method to help Amadeus customers with all their learning needs through varied learning solutions and documentation materials.

The Training Delivery Coordination (TDC) team manages all the training activities such as scheduling, billing, customer training plan, training logistics, reports & statistics…

As a Training Delivery Coordinator, you will plan and manage all training courses related to airlines segment in order to support training delivery to Amadeus customers and internal employees.

Responsibilities:

Training management:

You will manage the full training cycle, from trainee's registration (trainee's questions, training venue and material…), pre and post-course activities (surveys, course certificates, trainer course reports, trainer travel expenses…), logistics of the training centre (welcoming students, training room set-up, and co-ordination with technical team and Building & Facilities) and billing activity in cases of premium training services.

Project management & planning:

You will manage the annual training-course schedules according to the trainer's availability and competences, based on the previous year’s activity and the Amadeus product roadmap. For each new airline migration project you will build and maintain customer training migration plans, collaborate with the Account Manager & Customer Training Development manager and interface with customers/partners on the progress of their training plan.

Reporting and process improvement:

You are passionate about figures, you will have plenty of opportunities to compile data, propose/produce advanced level reports, dashboards and KPIs that would help the management team to make data-driven decisions in terms of learning services delivery.

Training tools maintenance & evolution:

As you will be using different systems and tools, you will need to identify the functional requirements for the evolution of all the training administration tools and customer portals (online training catalogue) to optimise business efficiency and customer experience.

Requirements:

Education

§ You will have a Master's degree or equivalent preferably in business management/administration including computer science, mathematics, process management, or have the equivalent working experience in these domains.

Functional & technical skills

§ You have a strong command of spoken and written English, while other languages are also an advantage.

§ You possess advanced PC skills (Word, PowerPoint & Excel) and have mastered numerical thinking, able to analyse and manipulate quantitative data to produce complex reports.

§ General knowledge of Amadeus history, business, strategy, and organisation is a plus.

Base competencies

You must be able to show that you are:

§ Confident, dynamic and forward thinking.

§ Analytical, methodical, structured and rigorous.

§ Able to work with accuracy and precision.

§ Possessing excellent organisation skills with strong planning, scheduling skills.

§ Comfortable with a multicultural approach (ability to work with and communicate effectively across regional cultures).

§ Able to manage priorities and time, work effectively with others and cope with multiple and changing demands, objectives and tasks.

§ Autonomous with strong follow-through skills.

§ Able to communicate effectively in visual, oral and written form.

§ Proactive, able to initiate and lead new approaches without needing to be told to do so.

Relevant work experience

You will have at least 2-3 years proven work experience in business administration including planning, reporting and data analysis.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

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