Description de l'offre
Develop and define a wide-range of documentation, for example functional requirement specifications, system integration testing plan, user manual, etc as required
Maintain documentation on a regular basis and be accountable for the quality and completeness
Communicate (and/or train as necessary) on documentation content
Assist in studying and validating user requirement, review and make suggestions to improve IT procedures, standards and/or guidelines (including AGCS as well as Group IT standards)
Evaluate existing systems/processes
Develop concepts and solutions for critical applications/systems/etc when required
Take part in global project teams as required
Governance and standards
Conducts analysis on whether IT policies/standards are being followed
Follow up and apply in cases where necessary
Report to IT management on results
To regularly review performance and trends in response to incidents of all types and to provide recommendations to the Service Centre Manager for service improvement and to standardize the Global desktop solution for AGCS. Act as a point of escalation between the business and SM, whilst working with 3rd parties to ensure deskside service teams are supporting the business. To work with vendors to ensure all centrally managed images are applicable to the needs of the business and that all applications are appropriately packaged and ready for use, whilst implementing procedures to ensure successful deployment and operation of desktop/ laptop system hardware
Proactively work and coordinate with relevant stakeholders (within IT, the business, strategic vendors / outsource partners, among others) to deliver consultantcy and service
Coordinate with other functions (e.g. Finance / Operations) as necessary
Type of experience:
IT Professional experience (ideally financial services sector)
Experience in managing projects/tasks in a global environment
Experience in application development and production support
International work experience / worked abroad
Education / Certification
In relevant field such as IT, computer science, business
Professional qualifications preferred
Ability to understand and interpret functional designs of application, etc.
Process workflow & documentations skills
Project management skills (when applicable)
Knowledge of ITIL process flow
Communication Skills (including presentation, team work)
International competence (including intercultural awareness)
Local Language - Fluent (able to negotiate)
English - Working knowledge
Note to Recruitment Agencies
In sourcing for candidates, Allianz works only with selected recruitment agencies expressly engaged under written agreements and specifically mandated for particular roles by the Allianz HR team. Allianz shall not pay or be obliged or liable to pay any recruitment fees of any kind to any recruitment agency where candidate CVs are submitted to Allianz by such recruitment agency on an unsolicited or speculative basis. Notwithstanding the above, in the event that any recruitment agency submits any candidate CVs on an unsolicited or speculative basis, Allianz reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the recruitment agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers' trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.
Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Allianz Global Corporate & Specialty (AGCS) is the Allianz Group's dedicated carrier for corporate and specialty insurance business. AGCS provides insurance and risk consultancy across the whole spectrum of specialty, alternative risk transfer and corporate business: Marine, Aviation (incl. Space), Energy, Engineering, Entertainment, Financial Lines (incl. D&O), Liability, Mid-Corporate and Property insurance (incl. International Insurance Programs).
Worldwide, AGCS operates in 30 countries with own units and in over 210 countries and territories through the Allianz Group network and partners. In 2016, it employed around 5,000 people and provided insurance solutions to more than three quarters of the 'Fortune Global 500' companies, writing a total of €7.6 billion gross premium worldwide.
AGCS SE is rated AA by Standard & Poor's and A+ by A.M. Best.
More information about careers at Allianz Global Corporate Specialty can be found at www.agcs.allianz.com/careers