Customer Support User Help Desk Eurofighter (m/f)

Job description

Customer Support User Help Desk Eurofighter (m/f)

Airbus Defence and Space Manching

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for a Customer Support User Help Desk Eurofighter (m/f) has arisen within Airbus Defence and Space in Manching. The successful applicant will join “TASSC5-TL4 - User Help Desk EF“

Desired profile

Tasks & accountabilities

·  Acceptance, examination and support of technical inquiries about the Eurofighter weapon system from national or international customers
·  Management and coordination of enquiries in cooperation with the Eurofighter IIP units and the corresponding

Engineering development departments

·  Performing help desk tasks both for Airbus Defence and Space in the EPC role and for the German Air Force in the NSC role
·  Comparison and evaluation of inquiries with existing data material
·  Participation in national and international (customer) meetings
·  Interface to the focal points of the SIS Eurofighter and other support areas
·  Monitoring and ensuring compliance with internationally and nationally agreed procedures and required performance parameters
·  Checking and handing over the developed answers and solutions to the inquirer
·  Formal completion of completed tasks and requests
·  Preparation of reports for reporting to the Head of Operations & Projects and to the Head of SUZ EF

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

·  Completed studies (engineering / aerospace technology) or comparable training
·  Experience in a comparable role
·  First project management experience
·  Knowledge in the area of MRO or in-service support is an advantage
·  Very good knowledge of the Eurofighter weapon system is an advantage
·  Experience with military aircraft programs (e.g. Tornado, or A400M, ..)
·  Experience with workflow tools (preferably ASTECS, R&R, SASPF, SAP, GSS)
·  Ability to communicate and work in a team as well as very good language skills
·  Fluent in German and English
·  Strong MS Office skills (Word, PowerPoint, Excel)
·  Willingness to travel for meetings (national and international)
·  Willingness to work shifts and weekends as well as to take over on-call duty