Customer Service & Technical Support (m/f)

Job description

Customer Service & Technical Support (m/f)

Airbus Defence and Space Manching

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for a Customer Service & Technical Support (m/f) has arisen within Airbus Defence and Space in Manching. The successful applicant will join “TL1 Investigation Services”

Desired profile

Tasks & accountabilities

Processing or executing customer inquiries:

·  Technical inquiries according to TESP 5
·  Tornado Defect Investigations according to TESP 9

Support in the implementation of further TESP activities for Tornado:

·  Repair Scheme according to TESP 11
·  Provision of Contractor Engineering and Technical Services TESP 15 and for Eurofighter
·  Defect Investigations according to EFESP 2.2

Main tasks:

·  Analysis of the sales order
·  Coordination of the procedure with Focal Point
·  Identification of the areas and suppliers involved
·  Coordination of the procedure with clients, customers, manufacturers, suppliers
·  Creation of task descriptions and quantity structures
·  Execution of the internal assignment of the participating specialist disciplines
·  Initiating and following up on the supplier's order
·  Coordination of all activities for processing the customer inquiry
·  Coordination, definition and monitoring of deadlines and milestones
·  Coordination and conducting of investigation meetings with suppliers
·  Coordination and commenting on the results reports, replies, etc.
·  Documentation of activities in the Tornado Support Engineering Management System (SEMaS) and workflow tools for Eurofighter (ASTECS and R+R)
·  Creation of evaluations for statistical purposes

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Required skills

We are looking for candidates with the following skills and experience:

·  Engineer (degree in engineering) or comparable qualification (e.g. technician with sound experience on aircraft)
·  Profound and cross-system knowledge of the WS Tornado required
·  Cross-system knowledge of WS Eurofighter desired
·  Profound practical experience in technical support of military aircraft (preferably Tornado)
·  Experience in cooperation with partner companies / suppliers
·  Experience in cooperation with military services / authorities
·  Fluent in German, English: Business fluent (technical English urgently required)
·  Knowledge of the Bundeswehr IT systems is an advantage (e.g. IETD/IETP-X, SASPF)
·  Professional handling of MS-Office (Outlook, Word, Excel, PowerPoint)