Les offres de “Airbus”

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Air Systems Customer Support Engineer (m/f)

  • Blagnac (Haute-Garonne)
  • Conception / Génie civil / Génie industriel

Description de l'offre

Airbus SAS

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

If you want to join the only area in Airbus that is essential to our Customers fleet, a vacancy has now arisen within Airbus Customer Services

Customer Services Engineering is a dynamic, fast-paced domain with many opportunities for learning and career evolution.

With Safety and Customer Satisfaction at the heart, there are a wide variety of activities to be performed in the Customer Services Engineer position. Opportunities include presentations at Airbus and Supplier conferences and forums, travel to the Airline Customers for Technical Reviews and on-site troubleshooting assistance, project participation and follow-up, involvement in Airworthiness investigations…
And this domain is fast changing with digitalization (big data, Skywise, etc…) creating new methods of work and opportunities; innovation will be key.

Tasks & accountabilities

Your main tasks and responsibilities will include:

Responsible for responding to customer queries on daily issues regarding the Air System attributed to them as well as providing immediate AOG troubleshooting assistance, but also for bringing emerging issues in the fleet to light, notifying potential quality issues, brainstorming and analyzing causes and solutions in coordination with Engineering and Programs, challenging the supplier to provide a better / quicker / economical solution, in general, being the voice of the customer.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

You will have the following skills and experience:

Qualified technician / Early qualified engineer with preferably some knowledge on air systems and/or interfaces/integration.
Highly concerned by Customer service and service minded.
Good co-ordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments.
Good presentation skills, both oral and written.
Negotiation level in English.
Tenacious, Adaptable, and Reliable.

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