Senior Manager HR Services Process Administration (m/f)

Job description

Country: Germany
Job Function: Human Resources

State / Province: Germany
Position Type: Full time

City / Location: Herzogenaurach
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose & Overall Relevance for the Organization:

Manage the HR Process Administration team in order to process all defined processes and services and respond to all incoming tickets and inquiries as experts for HR Services.

Key Responsibilities:

· Manage the HR Process Administration team and the service delivery per service level agreements and global HR Services guidance
· Manage documentation, execution, auditing and continuous improvement of HR administration processes, regarding Mobility, Base pay, Variable pay, Leave and Absence, Benefits
· Define processes end to end within HR Services with HR Services Operations and HR Services team and in alignment with global process definitions
· Initiate continuous improvement of processes, focusing on automation and the use of standardized tools and procedures that ensure consistency and efficiencies, and adherence with global HR Services roadmap and process definitions
· Supervision of team and people management. This means in detail:
· Manage and develop the HR Process Administration team,
· Ensure clarity on roles and responsibilities in the team as well as the entire HR Services team and HR Organisation
· Take full responsibility for the performance, observe targets and achieve KPI’s
· Manage implementation of of HR Processes Administration services, processes, systems and tools according to HR Services roadmap
· Provide professional advice in the area of HR Processes Administration services, processes, tools, and programs
· Provide input and drive activities to ensure continuous improvement of HR Services concept, processes and knowledge base in close cooperation with HR Services management team
· Liaise with HR Service Centre and other HR Services teams to ensure proper handling of inquiries, requests and tasks, that are executed within HR Services and/or passed on to the HR Processes Administration team
· Ensure timely communication of standards, procedures and processes to employees, managers, HR and Works Council
· Respond to more complex, escalated enquiries from team members and resolve difficult enquiries from and recommend solutions for Rewards Expert/Partner colleagues, HR Partner and employees
· Adhere to global policies and guidelines, as well as to global and local data protection and data privacy regulations
· Maintain sound business relationship within and between HR Services teams and with HR Partners and Experts

Knowledge, Skills and Abilities:

· KPI driven Customer Service and continuous improvement mind-set
· Management skills and effective communicator in English and German
· Self-motivated and team player
· Enthusiastic and result driven
· Ability to work under pressure as well as prioritizing
· Strong customer focus and service minded
· International mind-set
· Willingness to continuously broaden and deepen HR System knowledge
· Analytical and detailed oriented work style
· Ability to prioritise team’s workload in order to provide excellent customer experience

Requisite Education and Experience / Minimum Qualifications:

· University/Commercial education
· 8+ years of relevant work experience in a multi-national environment
· 3+ years of management experience
· High level of affinity to and experience with Business computing solutions, ideally with SAP-HR and ticketing solutions
· Excellent knowledge of MS-Office applications
· First project management experience