Customer Service Representative

Job description

  Location
Chester, Cheshire
·  Salary
£16,000.00/Year
·  Category
Sales & Retail - Customer Service Advisor
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
1839/MF/CSR

Customer Service Representative

Working hours are Monday to Friday 9-5.30pm (Need to be flexible to work every other Saturday 10-2pm during busy periods)

Job responsibilities

*Contacting Employers, Landlords, Tenant Guarantors and Professional Bodies in order to obtain supporting evidence/information via telephone and email.
*To ensure that detailed notes are provided on vision relating to every chase made
*Completing allocated tasks in connection with applications.
*Supporting the wider teams in terms of gathering information, recordings and audits.
*Taking inbound calls from letting agents who wish to be updated on references
*Responsible for final gradings and intelligent referencing options
*Offering technical advice and guidance to letting agents on particular non standard cases
*Proactive outbound calling focussing on customer relationship management

Ideal Candidate
*Must be proficient in Microsoft office and internet
*Excellent persuasion and influencing skills
*Excellent telephone manner with the ability to build relationships
*An 'outside' of the box thinker
*Outstanding attention to detail
*Ability to stay calm under pressure
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.