Contact Centre - Customer Service Agents Needed

Job description

·  Location
Leicester, Leicestershire
·  Salary
£18,500.00/Year
·  Category
Construction & Property - Property Management, Facilities Management
·  Job type
Permanent
·  Industry
Construction and Property
·  External Reference
JN-022020-121051

We are looking for experienced Contact Centre Customer Service Agents for a BUSY maintenance based help desk, this can be an immediate start for the right candidate.

KEY PURPOSE:

To undertake client specific duties and ensure the smooth running of the department by answering calls and emails in a timely and efficient manner, to provide an excellent level of customer service through all communication channels.

KEY ACCOUNTABILITY'S:

·  Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured

·  Raising maintenance/security/Health & Safety orders via the clients computerised databases following agreed procedure on which performance will be measured

·  Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA

·  Obtaining authorisation as appropriate for works exceeding set guidelines

·  Using email to inform and receive instruction

·  Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors

·  Monitoring overdue orders through to completion

·  Ensuring set performance targets and KPI's are met

·  Managing and resolve customer complaints

·  To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company's Health and Safety Policy

·  Any other reasonable duties which may be requested

COMPETENCIES:

IT literate, technology skills, decision making skills, problem solving skills, ability to effectively deal with people, excellent proficiency and navigation skills around a PC, excellent keyboard skills, excellent telephone manner and email skills

CORE QUALITIES AND ATTRIBUTES:

Excellent verbal Communication, Listening, Data Entry Skills, People Skills, Customer Focused, Customer Service skills, Attention to Detail, Professionalism, Multi-tasking abilities, Consistency, Flexibility.

Please contact Mathew Maddison at Adecco on 0116 253 0516 for further information.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy