Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Automotive Warranty Processor

  • Internship
  • Solihull (West Midlands Combined Authority)

Job description



·  Location
Solihull, West Midlands
·  Salary
£27,000.00/Year
·  Category
Transport & Logistics - Transport Admin
·  Job type
Permanent
·  Industry
Transport and Logistics
·  External Reference
JN-022020-120745

Calling all motor vehicle enthusiasts!

Are you passionate about the automotive industry? Do you have a wealth of knowledge about motor vehicles and a profound understanding about the functionality of car parts? Motorhead at all? Then read on for a chance to turn your passion in to a career!

An amazing opportunity for an Automotive Warranty Processor to join an amazing company in Solihull!

Benefits:

·  Very competitive salary

·  Excellent holiday allowance 25 + 8 bank holidays

·  Secure free parking

·  Subsidised canteen

·  Healthcare and Cash Plan

·  Pension (salary sacrifice scheme, employee contribution 4% employer 8%)

·  Death in service (3x annual salary)

Job Summary

As the key contact between Dealers, Manufacturers and Third-party suppliers, you must fully understand the manufacturers and supplier's policies and procedures in order to analyse Dealer submitted claims. Your role will be to ensure that all warranty claims submitted are done so with proper compliance, accuracy and supporting evidence according to the manufacturers policies and procedures. The Warranty Processor will check the legitimacy of the dealer submitted claim and then ensure that the cost of the warranty claim is recovered from the manufacturer or third-party supplier.

Key responsibilities and will include:

·  Processing Authorisation Requests and Warranty claims from our respective Franchised Dealer networks

·  Maintaining daily contact with all our manufacturers, uploading on to and retrieving claims from their Warranty Systems

·  Identifying and resolving system or input queries and problems

·  Collecting claim supporting evidence prior to claim approval

·  Correcting claims where necessary and resubmitting for evaluation and acceptance

·  Maintenance of customer records and warranty details

·  Collecting and evaluating, prior to submission to the line manager all relevant information and documentation to support out of warranty goodwill requests

·  Where necessary, evaluation of displaced parts to confirm accuracy of claim submitted

·  Facilitate recovery and return of displaced parts to respective manufacturers

·  Handling of dealer queries relating to denied or returned claims

·  Monitoring dealers claim submissions and reporting to line manager any specific issues, i.e. unusual claim profile, poor claim submission, training requirements.

·  Where required assist with and/or perform warranty audits

·  Where required assist with and/or perform warranty training

·  Supporting with general administration duties

·  Support line manager with their day to day warranty tasks

·  Communication and teamwork: To develop and maintain professional, positive working relationships with all dealership and manufacturer management and work colleagues.

The ideal candidate will have:

·  Previous experience of working within an automotive warranty/claims department.

·  Have good I.T Skills - including but not limited to MS Office suite of products,

·  GCSE in Maths and English

·  Excellent written and verbal communication skills

·  Strong customer service and problem-solving skills

·  Meticulous attention to detail

·  Professional approach

·  Ability to work under pressure

·  Strong organisational skills with the ability to time manage, multi-task, and prioritise

·  Excellent Motor Vehicle mechanical knowledge

If this sounds like you then please apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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