Conduct training needs analysis of the hotel and departments
Create the generic training programs for the Hotel such as Orientation and Service Culture
Set up the whole system of training: standard forms, reporting and filing system, communicating channels, certification, evaluating system, etc
Set up the system for skill training, certification and assessment for each department. Manage integration and training of all employees into the Company’s standards.
Strive to achieve Company objectives and exemplify the Company concepts and culture.
Maintain compliance with company policies and procedures
Report regularly on training and quality related achievement measures and performance.
Work closely with department heads to identify training needs and assist them in setting up the training program for each department.
Communicate regularly and work cohesively with Director of Marketing, Senior Reservations Manager, Revenue Manager, and Reservation Supervisors to ensure highest level of conversion and sales effectiveness exists