Offers “Accor”

Expires soon Accor

Reservations Agent

  • Crawley (West Sussex)
  • Administration

Job description

Key tasks

What will I be doing?
• To answer telephone enquiries and accept reservations for The Sofitel London Gatwick and Arora Gatwick Crawley Hotel
• To maximise on revenue via up-selling.
• To deal with fax and email enquiries.
• To accurately file all information regarding advance reservations and past bookings.
• To post advanced deposits to individual reservations and do a deposit audit.
• When requested to send a confirmation to advance reservations.
• To do the correspondence for the following days bookings and to adhere to the checklist and ensure complete accuracy.
• To deal with any special enquiries and ensure the relevant traces are placed against the reservation.
• To be aware of future business on the books and to take action as directed to fill low period.
• To ensure all brochure requests are dealt with speedily and efficiently.
• Actively participate in promotional and publicity activities as and when requested.

What is the hotel looking for?
• Previous Reservations experience in a similar environment preferred
• A commitment to delivering high levels of customer care
• A smart and professional appearance
• A positive attitude and excellent communication skills
• Experience of working as part of a winning team
• Ability to remain calm whilst under pressure
• Computer literacy

What benefits will I receive?
•28 days' paid holidays during each holiday year
•5 days extra holidays for employees with over 5 year service
•£200 for recommending someone into the organisation
•Preferential room rates for yourself and your family
•Free Tea, Coffee and Hot Meals whilst on duty
•Uniform and free laundry service for most positions
•Discounts on local travel
•Discounts with Merlin entertainments
•Free eye care vouchers for VDU users
•Cycle2Work Scheme
•Excellent employee recognition programmes
•Range of learning and development programmes
•Opportunities of promotion and transfer across the group
•Free staff social events
•Company Pension scheme
•Critical Illness Cover (after 1 year service)
•childcare voucher scheme
•Free employee assistance helpline for you and your family
•And more...

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

  Watch the video

Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Fidélio
·  TARS
·  Opéra

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