Reservation Supervisor - Mondrian Seoul Itaewon
Seoul, SOUTH KOREA
Job description
Job Description
· Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
· Ensure information provided to guests is accurate and individualized
· Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
· Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
· Assist in preparing daily, weekly and monthly reports
· Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
· Ensure smooth shift changes with proper pass-on to the next shift
· Report any equipment failures/problems & repair requests to Maintenance Department
· Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
· Coordinate and communicate with all other departments to ensure a smooth operation
Work Experience
· Diploma education
· Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing
· Excellent reading, writing and oral proficiency in English language
· Proficient in MS Excel, Word, & PowerPoint