Reservation Agent

Job description

Key tasks

1. Reporting to Reservation Supervisor and responsible for handling telephone inquiries, accepting reservations and the subsequent input into the computer system.

2. On a broader scale, work closely with all Front Office and Sales personnel, and in particular, Sales, providing lead advice and constant 'feedback' concerning both inquiries and firm reservations.

3. At all times in maximizing the hotel’s occupancy potential, whilst protecting the Hotel's business mix.

4. At all times maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.

5. To pay particular attention to the use of the Guest History facility in the system.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Marketing
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia
English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra