Night Receptionist

Job description

Key tasks

As a member of our Front Office team, the Night Auditor will be responsible to ensure that our guests receive an exceptional level of service during their stay and leave us with a wonderful smile. We seek an individual with passion, drive and initiative to create memorable and lasting impressions on our guests. Your primary role will be to perform assigned audit and financial functions, and to assist in all Front Office related tasks to efficiently assist guests to the expected high Hotel Standards.

Duties and Responsibilities of the Night Auditor

- Auditing guest accounts to ensure that room rates and market codes are correct and congruent

- Running the night systems audit and ensure all data is accurate

- Maintaining and processing period transaction data and reports, and daily revenue reporting

- Inputting report figures; complete reports according to standards

- Front Desk and Food and Beverage credit card transaction reconciliation

- Checking-in and checking-out our guests in an efficiently in a professional and knowledgeable manner

- Displaying a strong understanding of hotel emergency procedures (fire, disabled guests etc.)

Skills & Experience required by the Night Auditor

- Previous hotel front office / nights experience is preferred

- Previous customer service experience is essential

- A capability and commitment to delivering high levels of customer care

- A smart and professional appearance

- A positive attitude and excellent communication skills

- Experience of working as part of a team

- Ability to remain calm whilst under pressure

- Computer literacy

- Cash handling experience

If you feel you have the skills and experience required to become our Night Auditor, please click apply now. We’d love to hear from you!

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

•Previous high volume hotel front office experience is preferable
•Previous customer service experience is essential
•A capability and commitment to delivering high levels of customer care
•A smart and professional appearance
A positive attitude and excellent communication skills
•Experience of working as part of a winning team
•Ability to remain calm whilst under pressure
•Computer literacy
•Cash handling experience

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