Offers “Accor”

Expires soon Accor

Night Receptionist

  • City of London (Greater London)
  • Administration

Job description

Key tasks

As a night receptionist you will have a key role in ensuring our guests have an enjoyable stay with us from arrival to departure. You will provide a smooth check in and check out of the guests and you will be responsible for taking payments, answering phone calls and taking reservations as necessary. You will have an excellent knowledge of the area and will be able to advise our guests and direct them accordingly.

Main Duties and Responsibilities
- Check-in and check-out guests as required
- Follow up on any guest feedback and ensure everything is done from our side to ensure the guest is satisfied with their stay
- Handle telephone enquiries and transfer to the relevant department as necessary
- Handle payments, foreign currency exchange and refunds
- Ensure all guests queries are followed up and dealt with, this includes special requests, wake up calls and newspaper orders.
- Maintaining a high level of hotel and product knowledge at all times

Skills & Experience
- Previous customer service experience is essential
- Positive attitude and excellent command of English
- Computer literacy
- Cash handling experience

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Opéra

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