Life Guard

Job description

Key tasks

• Welcomes guests and provides a high standard of Recreation Area service
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior
• Helps increase the recreation's revenue through his/her sales efforts
• Carry out other duties as requested by the Dept Head
• Under general supervision, ensures the safety of guest by preventing and responding to emergencies.
• Provides a friendly and personalized welcome for guests
• Offers an attentive service to guests, adapting to any constraints
• Heeds any remarks made by guests and ensures follow-up
• Promotes the Recreation Area offer
• Offer parting wishes to all clients as they leave the Recreation area
• Conveys the image of the hotel
• Completes the following tasks:
• prepares the point of sale and preparation areas
• cleans and tidies the recreation area and massage rooms - sauna – gym - pool after closing
• Organizes his/her work to suit fluctuations in numbers, events and guests
• Helps keep the equipment used in good condition
• Prepare, check-out, inspect and check-in outdoor recreation equipment and store properly.
• Maintain and provide equipment to guest.
• Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
• Provide information about facilities, recreation options, and rules and regulations.
• Fully aware of ACCOR and Mercure programs
• Fully aware of the ACCOR values
• Should perform other duties assigned by superior(s).
• Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency.
• Provides emergency care and treatment as required until the arrival of emergency medical services.
• Presents professional appearance and attitude at all times, and maintains a high standard of customer service.
• Performs various maintenance duties as directed to maintain a clean and safe facility.
• Prepares and maintains appropriate activity reports.
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Knows and applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc)
• Be certified in both Medic 1st Aid and CPR