Laundry Supervisor

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Under the general direction of the Executive Housekeeper and /or the Assistant Housekeeping  Manager and within the  limits of established Rixos Hotel Policies and Procedures, oversees and directs the day to day Operation of the Laundry Department and maintains the overall efficiency of standards set.  Promotes positive work environment

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To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.

To supervise outsourced laundry services, for quality and standard procedures.

To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.

To ensure a correct and economical use of all the chemicals and that the formulas are respected.

To ensure a proper storage of the chemicals, respecting the environmental procedures.

To maintain the linen and laundry par stocks.

To ensure laundry staff has a full knowledge of all the textiles and their proper care.

To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary.

To maintain constant linen flow to the floors and the outlets.

To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.

To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.

To assist laundry and housekeeping operations during daily peak hours.

To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.

To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.

To maintain complete and readily accessible files.

To continuously study and evaluate the operations and procedures to increase revenue and productivity.

To ensure proper handling of lost and found items.

To participate in monthly inventories.

To follow up daily check lists.

To ensure a proper use of the telephone etiquette as per Rixos standards.

To call the Assistant Housekeeping Manager/ Executive Housekeeper for advice in serious cases or if an approval is required.

To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.

To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

To ensure a proper coverage and supervision of the Laundry at all times.

To respect schedules, terms and deadlines as agreed with the Management.

To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.

To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.

To share daily activity highlights with the Assistant Housekeeping Manager and / or Executive Housekeeper, including internal and external guest opportunities.

To assist in fulfilling administrative responsibilities and monitoring activities.

To be an ambassador of the Laundry and of the hotel, in and outside the work place.

To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department.

To create an atmosphere of high morale and a happy working relationship among the staff.