Offers “Accor”

Expires soon Accor

Housekeeping Supervisor

  • Cileungsir, Indonesia
  • Hotels - Restaurants

Job description

Key tasks

1. Directs the work assignments of the assigned area to room attendants and others non Supervisory personnel.

2. Identify training needs ad ensures departmental training plans are successfully implemented.

3. Provides support to front line personnel, so they can delivery the highest level of outstanding guest service possible.

4. Assist in personnel matters such as evaluating and counseling.

5. To ensure good interdepartmental communication network and teamwork.

7. To act on all decisions, departmental meetings, programs and schedules decided by Executive Housekeeper.

8. Ensures that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.

9. To attend daily communication meetings and weekly housekeeping meetings.

10. Submit performance appraisal periodically for each staff under his control.

11. Maintain open channels of communication with the Executive Housekeeper on all matters affecting the housekeeping, Front Office, Engineering and Laundry Department.

12. Conducts regular briefing and debriefing.

13. Inspect all rooms of assigned area on daily basis to ensure that all furnishings, facilities and equipment are clean and in good repairs as per hotel standard.

14. To ensure guest request are met and company policies and standard procedures are implemented and maintained.

15. To co-ordinate the spring-cleaning / extra work schedule / maintenance requisitions of rooms with Executive Housekeeper and ensures such schedules and requests are followed.

16. Maintain appropriate standards and discipline for dress, uniforms, hygiene and appearance, posture and conduct of housekeeping personnel.

17. Monitors and controls Housekeeping tasks, such help maintain the health and security of personnel and guests.

18. Ensures that all necessary tools, supplies and equipment are available and maintained for daily operation.

19. To handle guest complaint diplomatically.

20. Liaise with Housekeeping Order Taker for list of rooms that need to be cleaned for sale

21. To prepare monthly report within the assigned area, planning and assessing improvement in standards, goals and costs.

22. Controls and analyses within the assigned area, on an on-going basis, departmental costs

23. Is prepared to implement assigned tasks during emergencies such as fire, power cuts and bomb threats

24. Handles other duties and projects as assigned

25. Encourages the highest possible standard of environmental management

26. To manage by example

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia
English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra

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