Offers “Accor”

Expires soon Accor

Front Office Supervisor

  • Seoul, SOUTH KOREA

Job description

Job Description

·        Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues

·        Check that all Front Office employees report to work punctually and are well groomed before each of their shift

·        Conduct daily briefings and ensure that all pertinent information is well received by team members

·        Communicate all log entries by Front office Managers to ensure that all issues and concerns raised are closed with thorough follow up actions

·        Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to

·        Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible

·        Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

·        Liaise with Finance Department to ensure that credit procedures are properly carried out

·        Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue

·        Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling

·        Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards

·        Handle all guest correspondences and ensure prompt follow-ups

Work Experience

·        Diploma in Tourism & Hospitality Management

·        Minimum 3 years of relevant experience in a similar capacity

·        Excellent reading, writing and oral proficiency in English language

·        Ability to speak other languages and basic understanding of local languages will be an advantage

·        Good working knowledge of MS Excel, Word, & PowerPoint

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